XUV700 recall: Impressed by Mahindra’s active & responsible approach

Instead of seeing recalls negatively, it’s important to acknowledge them as an essential part of responsible car manufacturing.

BHPian rpmmachine recently shared this with other enthusiasts.

Recently, I had the opportunity to visit the Mahindra service centre (Punj Mahindra Hoshiarpur) for a recall “Coolant outlet pipe O-ring Replacement”.

A heartfelt thank you to Mahindra for their proactive recall initiatives, prioritizing car owners’ safety. While some manufacturers (Maruti, Hyundai) quietly address issues without recall, Mahindra’s official recalls ensure transparency and accountability. Their commitment, despite the cost, deserves our appreciation.

During my recent visit to the service centre for a Mapple update, I noticed that a recall for the coolant outlet pipe O-ring replacement was recorded in their system. Surprisingly, I never received any official recall notice from Mahindra regarding this specific part replacement.

Upon arriving at the service centre today, I was impressed with the initial efficiency of the process. A job card was swiftly opened, and the staff appeared well-prepared to handle the recall service. To my surprise, my car was the first one in that particular service centre for this particular recall (maybe for the technicians present on Sunday), a testament to Mahindra’s proactive approach to addressing potential issues.

However, as the process unfolded, I encountered a few unexpected challenges. Firstly, for safety reasons, I was not allowed to stand in the immediate vicinity where the repair work was being conducted. While I understand the importance of safety measures, this meant that I couldn’t observe the process firsthand, which left me with some uncertainty.

The real hiccup in the service experience was the difficulty the technicians faced in locating the exact part that needed replacement. It took them almost an hour to identify the problematic component. This delay was somewhat frustrating, and it highlighted the importance of comprehensive training for service personnel. It might be beneficial for Mahindra to provide instructional videos or detailed guides to assist technicians in such situations.

Once the faulty part was located, the replacement process itself proved to be quite challenging. It consumed nearly five hours of time at the service centre, which was longer than I had expected. Given that there were very few cars in the service centre that day, and all were on appointment, the lengthy duration of my visit was unexpected.

During this extended wait, I took the opportunity to document the job through photographs, I was not allowed to click pictures but I have requested to be allowed to click pictures of my car only. While this may not be necessary in most cases, it provided me with a sense of reassurance given the unique circumstances.

One concern that has lingered in my mind since the service visit is the coolant level in my car. After the job was completed, I noticed that the coolant level was significantly above the recommended “high” mark.

If you’ve had a similar experience or have advice on how to address the coolant level concern, I would greatly appreciate your input.

Instead of seeing recalls negatively, it’s important to acknowledge that they are an essential part of responsible car manufacturing. Mahindra’s dedication to addressing potential issues ensures a safer and more reliable driving experience for all its customers. Let’s applaud their efforts in keeping us safe on the road.

Few pictures of another XUV 700 awaiting repairs outside the service centre:

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