50000km up on my XUV700 diesel: Service costs & other observations

Sometimes, the passenger-side window doesn’t roll down when controlled from the driver-side controls.

BHPian buzzy_boy recently shared this with other enthusiasts.

The vehicle has run close to 50K KMs in ~18 months. Summarising my ownership experience so far with factuals.

Scheduled service costs:

• 1000 KMs – 8000 Rs. I had requested oil and filter change (though technically not required), and anti-rust coating as extras
• 10K KMs – 5679 Rs.
• 20K KMs – 7790 Rs.
• 30K KMs – 7665 Rs.
• 40K KMs – 28466 Rs. per advice of SA changed both the front and rear brake pads. The discs weren’t changed.

Unscheduled service visits:

• 13,500 KMs: Brakes lacked effectiveness. Both pads were changed under warranty after I emailed to Mahindra.
• 20,000 KMs: This was a bit of a fiasco. I had just taken delivery of the vehicle from the service center after the scheduled service. Two days later, got a DPF malfunction error when I started the vehicle. Root-cause was determined to be a rat bite.
• Now, I was open to bearing the charges as 2 days had passed since I had taken the vehicle back from service. However, a family member got involved, and there was heated back and forth with the dealership.
• In the end, their GM agreed to replace the wires for free. Not a fight that I would’ve fought, but was happy with the outcome nevertheless.
• 3. 25K KMs: Ran into the infamous hill-hold control error. The SC flashed the silver box, and told me that it was a permanent fix.
• 32K KMs: Guess what, the HHC error re-occurred. And this time around, on a couple of occasions, the sun-roof had opened on its own after I had parked the car and had locked it. After a long email thread with execs from Mahindra, they agreed to replace the silver box, but told me that it won’t solve the problem.
• Haven’t seen either of the issues after the SB replacement, but fingers crossed.

Other observations:

• Apart from two instances, haven’t had to force DPF regen.
• No issues of DPF clogging so far – touchwood
• The vehicle is still running on stock Wanderers. In summary, average tyres for average folks. Very durable though.
• Sometimes, the passenger-side window doesn’t roll down when controlled from the driver-side controls. It starts working on its own after sometime. I haven’t been able to reproduce the issue to be able to get it fixed.
• ASCs don’t recommend wheel balancing and alignment before 15K KMs. Haven’t taken the vehicle to FNGs for alignment checks as I am not sure whether they have the right configs for the XUV700 yet.
• Despite my apprehensions, the vehicle is holding up without any rattles, leaks, and rust patches. Fingers-crossed.
• Both M&M and the dealers (especially CAI Mahindra, Coimbatore) are trying to put their best foot forward when it comes to customer service. They’ve come a long way, but need to avoid careless mistakes.

Overall, an ownership experience with reasonable costs, and more than a fair-share of niggles. But, I had expected the niggles as it’s a new model. I hope that these get ironed out.

A couple of family members bought the XUV700 D MT based on my recommendation, and they’ve not had any problems so far. So, Mahindra seems to be constantly improving the product.

I believe that the time is almost right for fence-sitters to take a bet on the vehicle. However, It may also not be a bad idea to wait for 6 more months.

Check out BHPian comments for more insights and information.

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