Dear Team KTM,<\/p>\n
No doubt KTM Adventure 390 is a popular choice among motorbike enthusiasts for its power, agility, and sleek design. And I too was bitten by the adventure bug and got an Adventure X in June. But my joy was short-lived, as I faced 4 breakdowns in the middle of the road. Just 3.6k km covered and started facing ECM failure issues already.<\/p>\n
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- 1st ECU failure at first service of 500km and two weeks from purchasing the bike. After washing the console started throwing the ECU and ABS failure message. This was rectified temporarily by many hits and trials.<\/li>\n
- The second incident was after a month or so of riding where I got the bike washed from nearby and within 4 kms of the run, got the same dreaded message. Called the Service manager from KTM Faridabad from where I purchased the vehicle. He was very prompt and apologetic for the issue on call. Also, he reached my home the next morning with an Electronic fault detection machine and tried to reset the codes. It didn’t work this time and he had to take the vehicle to the workshop for inspection.<\/li>\n
- The third instance was in the middle of the wild on Faridabad-Gurgaon road. Again he was responsive and reached the spot in a couple of hours. Wouldn’t blame him for the delay as there was a complete network shutdown due to Nuh violence and GPS was not working. He took the bike for a couple of days and returned me after some coupler change.<\/li>\n
- And finally, yesterday, while returning home I faced the issue again – at 10:30 PM. Exhausted by the recurring error called the advisor. I parked the vehicle at the office which was 4 kms away and came back in a cab.<\/li>\n<\/ul>\n
What is really frustrating is that there is no escalation at KTM. The third time I was following up on my service ticket logged online and each time they refused to raise it to the next level. They refused to provide any names of Service guys or teams that I can talk to. Was there a response from the KTM Central team? NO. Only the local service center was reachable, and thank God, they were responsive.<\/p>\n
When they launched the KTM Adv X, I heard it was a stripped-down version of the KTM 390. But they even stripped it of reliability? Big question, only guys at KTM\/Bajaj can answer.<\/p>\n
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<\/p>\nCheck out BHPian comments for more insights and information.<\/p>\n