I’m certain I lost a year of my life with the amount of heartburn & screaming and shouting I had to do. No one likes to be have so much acrimony on delivery day.
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Got my car delivered on 4th September. Puneet Motors assured delivery would be very good and they need time to paint the panels that were identified in my stockyard visit etc, which I granted. Lo and behold, on the day of delivery they bring the car out and I see that nothing had been done on the scratches, not a single blooming thing! The delivery experience was so pathetic, I wasted 4hrs there getting things fixed; in fact I had initially refused delivery because they wasted my time and had sat in my car to leave. I told them you keep the car even though I have paid in full. The standards of Tata and its dealers are so low that they found nothing wrong in the way they handled the situation, for them it’s perfectly alright to hand over a pre scratched car to the customer.
Of special mention is a lady by the name of Anita Jadhav who’s a General Manager of their Saki Naka outlet and was filling in for the Prabhadevi manager since he was away on family medical emergency. This blessed (insert a curse word of your choice) lady was so disinterested that she actually rolled her eyes at me for asking them to fix things. I had initially refused delivery but on their constant nagging I said ok, I want ceramic coating done and she gave me a look as if I’m a stupid fool. She found nothing wrong with the fact they had no standard procedures to check the vehicle before handing over to the customer. She’s the epitome of how not to interact with a customer!]
The Tata Motors (not dealer) employee was accommodating but he also said “sir we have done the best we could”. Sad part is that they had done nothing but he said he’ll do something and gave me 3D mats and mud flaps complimentary on the car when I had been insisting on ceramic coat.
Finally we left after 4hrs, thoroughly disappointed-I’m certain I lost a year of my life with the amount of heartburn & screaming/shouting I had to do. No one likes to be have so much acrimony on delivery day but Tata & Puneet ensured that I do. I must add my sales guy, young fella named Prashant was conveniently absent on the day of delivery and his team leader was assigned to do the delivery. Both were equally clueless and careless despite documenting everything on email. I guess they’re living out the adage of pay peanuts and get monkeys.
The saddest part was my 70 year old father was with me the entire time and had to witness this waste of time and waste his time too. In the midst he actually went to the hospital because the hospital called (he’s still a practicing cancer surgeon and a mighty good one at that) Usually I never drag him along for deliveries unless it’s one of the nicer, premium family vehicle. Anyway this mistake won’t be repeated again.
Coming to the car itself, after nearly 3 weeks of usage, I find the car is pretty decent and that Tata have made good progress from the time when we last bought their product in ‘02. Only drawback is the ride is a firm but we knew that before we bought it, so not really product fault. Only thing that I notice is that the regen doesn’t work for until first 5-6kms charging the car to 100%. Do anyone of you guys also face this problem? We usually drive on regen level 3 and manage about 190-200kms on full charge. The least we’ve gone down to is 9% charge, our driver gets massive anxiety and insists on charging every night, even at 60% charge since the travel during the day can be unpredictable. At this point I do feel that a bigger battery pack would’ve helped but not the Max version with the leg space getting compromised.
I must mention, Tata have done a marvelous job on the seats, especially the front ones – mind blowing contours and support for the upper back! The Apple car play isn’t as fluid as I’d liked but won’t complain. The speakers audio quality is also quite decent for being stock fitment.
That’s all from me for now, I intend to start a thread on the vehicle at some point.
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