Experience: Got the second service done on my Tata Harrier Dark Edition

Soon, the service center became a beehive of activity, and it was difficult to even walk around, due to the sheer number of cars parked. I think Tata should genuinely look at increasing the number of service stations.

BHPian theexperthand recently shared this with other enthusiasts.

Chronologically, this should have been posted before the light upgrade post, but I was too excited and jumped on the wagon to post the light upgrade first.

I called and booked my second service with Prerana motors, Kudlu gate – the closes slot I could get was after a week from the day I called. I reached the service center early (a hangover from Fiat days) but learned that Tata service centers will start taking cars only post 9.30.

Waiting for the hubbub to begin – an empty reception area and an empty waiting lounge:

By 9.30, the SA arrived, and my car was taken in promptly. I had no issues to report, but strangely, my Android Auto stopped working on the day of service. So, I asked SA to check and update the infotainment software, if available.

Soon, the ASS became a beehive of activity, and it was difficult to even walk around, due to the sheer number of cars parked. I think Tata should genuinely look at increasing the number of service stations.

A sample of the rush:

The delivery was promised by 11 AM, but by 10.45 the car was out, and I went to check if the android auto is working – to my dismay, my mobile was not able to connect to the infotainment system. SA went inside to double-check if the infotainment system software is updated and then tried connecting his mobile and voila, it connected. So, the problem was with my mobile (The issue got fixed after a couple of days).

Even though the work was done, the billing took some time, and I was out of the service center by 12.00.

The second service checklist:

Some points I noted:

  • Clean and spacious waiting lounge with AC, water, and a tea\coffee vending machine.
  • Large glass windows overlooking the service bays, so that you can watch your car getting worked on.

Despite the huge rush, a spotlessly clean workshop floor:

  • SAs are overworked and under a lot of pressure. Each SA is managing multiple cars and they are trying their best to be attentive and polite and to deliver cars on time.
  • The whole waiting room was full by 10.00 – 10.30 and many were working from there. I could see some SA gave his chair and table to some customers when the waiting lounge was full.
  • I could spot a couple of programmers, management, HR, and even a DevOps engineer among the crowd who was working from the lounge – could have floated a startup.

Anoop.

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