‘Situations change’: Caravan park owner says £1,000 price increases were ‘misconstrued’

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Caravan owners at the Lyons Winkups Holiday Park in Towyn, North Wales, said they were seeing rises in price from £4,400 to just under £5,550. Some residents said they could not afford the new price and complained to the company about it.

The holiday park said the changes were being made in line with inflation for 2022.

Joseph Lyons Mound, one of the directors at Lyons Winkups Holiday Park, said the price rises had been misconstrued.

He said: “We truly feel this situation has been misconstrued, and we appreciate this opportunity to set the record straight.

“Site fees have only increased in line with inflation by 8.3 percent since 2020. That’s over two years.

“At the end of the day, we are a family-run business and people are at the heart of what we do, which is why we offered a substantial part-credit to owners who were affected by the lockdown of 2020. 

“And it’s this goodwill gesture – the fact that site fees in 2021 were actually lower than 2020 – that seems to be causing the confusion.

“Our decision to offer the goodwill gesture, of up to £808 in some cases, was our way of showing that we really care about our owners.

“We understood the impact the COVID-19 pandemic had on many families, and while this goodwill gesture wasn’t mandatory, we felt it was the right thing to do given the unprecedented situation.

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“To our knowledge, no other holiday park in the area offered this package.

“While we’re glad we offered this, we now feel like the situation has backfired as it’s because of this goodwill gesture offered in 2021 that 2022’s figures appear to have been hiked when in fact, they are only in line with what they should be.

“Annually increasing site fees is common in the holiday park industry, and comes as no surprise to the vast majority of owners at any park across the country.

“Lyons Winkups’ site fees happen to be among the lowest in Towyn, with our primary competitor who offers like-for-like facilities, benefits, and location currently charging between £1,000 and £3,000 more for a standard base, and unlike us, with no utilities or rates included.”

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