Elderly drivers: Confused.com put OAPs to the test
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The DVLA is urging elderly drivers to always use GOV.UK in order to do straightforward tasks like renewing a driving licence – and by doing so avoid being charged sky-high fees from third party websites. The rogue sites can display prominently on Google search when elderly drivers are looking for help, leading many to wrongly assume they are dealing with the DVLA directly. Elderly drivers have responded to the warning and shared their own experiences.
In just the past year almost 1,000 drivers turning 70 have renewed their licence with one of these third-party sites, with many paying as much as £81 as a handling fee for the service which the DVLA usually provides completely free.
Many will charge while promising to speed up the service, however they aren’t affiliated with the DVLA and no applications passed to them will be processed any faster.
Chief Executive of the DVLA Julie Lennard said: “Drivers looking to renew their licence at 70 and over should use our online service which is secure, free of charge.
“[It is] also the quickest and easiest way to transact with DVLA.
“Customers usually receive their driving licence in just five days.”
The DVLA regularly runs checks to spot companies trying to mislead motorists and works with other Government agencies to support them.
However a quick google search by Express.co.uk immediately revealed at least three websites demanding £80-a-time to simply renew a licence.
Express.co.uk readers have hit back at potential scammers and echoed the warnings from the DVLA.
Express reader BizLiz commented: “Always pick on OAPs.”
They added: “Easy to pick on OAPs. We are a soft touch for the bullies.”
Madmackam shared his experience renewing after the DVLA warning: “Never had any issues with renewing my licence when reaching 70.
“Only used the DVLA. Wouldn’t use any other party offering a renewal service. Rip off central.”
Another offered advice, stating: “If renewing/replacing a licence just use the . gov . uk site.
“Any site that charges for something you can do yourself for only the cost the DVLA charges is ripping you off.
“You have to give them your information anyway. You might as well give it directly to the DVLA.”
Another questioned why such sites exist. The Express reader commented: “Why doesn’t DVLA shut down any other sites purporting to be DVLA?”
Drivers who reach the age of 70 will receive a notice from the DVLA 90 days before they need to renew.
They then have to continue to renew their licence every three years to stay as safe as possible on the road.
And as Lennard explained there is only one place elderly drivers should do that, saying: “Always remember to use GOV.UK when using any of DVLA’s many online services.”
The service is easy to use and available 24 hours a day all year round for those that need to renew.
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