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A driver from Plymouth has warned other drivers after getting a fine at the city’s Theatre Royal car park. Anette Daly, 42, went to see a comedy show at the theatre and left her vehicle in the car park, which she has been doing for years.
Upon returning to her car Ms Daly realised she had been given a £50 parking fine.
Rules for the car park have changed recently which means that those using the car park must now pay on entry and not on exit.
According to Ms Daly, there was no indication that a change had occurred in the Plymouth City Council-run car park.
She added that after realising she’d been fined she went back to see if there was signage she had missed.
However, she claimed that there were few signs and both would be “missable”, especially for a regular customer.
The 42-year-old said: “Our lovely afternoon was marred by a parking ticket at the Theatre Royal car park.
“I paid for my parking at the end of the show as I have done many times before only to go upstairs and find I had been ticketed as the car park has recently changed from pay on exit to pay on entry.
“There is a small A4 sign on the door to the stairwell which is easy to miss if someone is holding the door open for you and that is it unless you go to the pay machine, which, like me, you wouldn’t do if you were familiar with the car park and were expecting to pay at the end of your parking,” she claimed.
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Ms Daly has already appealed her fine, raising these points with Plymouth City Council.
However, she has been told that the signs “are correct and in line with regulations”.
Ms Daly said: “I am going to take my appeal to the final adjudication as I feel so strongly about it.
“I really don’t have £50 to spend on a fine for something that I don’t feel was my fault, especially as I had actually paid for my parking that day.
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“I wanted to raise this issue…in the hope [it will] raise awareness so others can avoid a similar fine.”
A Plymouth City Council spokesman told PlymouthLive the signage at the Theatre Royal car park “could not be clearer.”
The spokesman said: “Pay on arrival was introduced here from May 1 to allow for Google Pay/Apple Pay, RingGo and a far more user-friendly payment system.
“It was advertised in the car park for a month before it was implemented.
“Now that the pay-on-arrival system is in operation, we have two large signs as you drive into the car park, with two more, similar-sized signs on the ground level before you ascend to level one.
“There are also signs on pillars scattered throughout the car park, and in A0 frames in the stairwells.
“In addition, there are signs on all of the doors and on the new parking machines themselves.
“Finally, the barrier at the entrance where users would have formerly been given a pay on foot ticket, have been removed.”
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