‘Faultless’: The most reliable cars on the market – where does your vehicle rank?

James Martin discusses his passion for cars

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The UK’s most and least reliable new and used cars have been revealed after 16,000 car owners shared their ownership experience for the latest What Car? Reliability Survey. The analysis looked at 178 models from 30 different brands, including nearly new cars to those aged up to five years old.

Lexus topped the list of the most reliable brand with an incredibly impressive score of 98.7 percent.

The Lexus NX SUV was the highest-rated hybrid on the list, while the smaller UX came fourth in the same category.

In addition, none of its vehicles scored lower than 98.4 percent. 

They were shortly followed by Dacia (97.3 percent) in second, Hyundai and Suzuki (97.1 percent) in joint third and Mini and Toyota (97.0 percent) in joint fifth.

At the other end of the spectrum, Fiat has taken over from Land Rover as the least dependable brand.

Its 124 Spider was second from bottom in the coupé, convertible and sports car category.

This year, a record six models achieved a score of 100 percent: the current versions of the Audi TT, Mazda CX-3, Mini Convertible and Mitsubishi Eclipse Cross, and the previous-generation Dacia Sandero and Honda HR-V. 

The Dacia Sandero was ranked as the most reliable small car, being described as providing “faultless service”.


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Hybrids were rated as the most durable type of car, with an average class reliability score of 96.9 percent.

Owners were asked whether their car had gone wrong in the past 12 months, how long repairs took and how much they cost, with the overall score expressed as a percentage.

Of the more than 16,000 drivers surveyed, one fifth had experienced a fault with their car in the past year, with 85 percent of faults repaired free of charge.

For seven percent of drivers, the repairs cost between £101 and £500, while two percent had to pay more than £1500 to get their car back on the road.

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