Elderly drivers: Confused.com put OAPs to the test
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More than 800 drivers have notified the agency about third-party websites charging elderly drivers more for simple DVLA services. They warn some sites have even charged up to £81 as a handling fee to renew a driving licence in a blow to motorists in the run-up to Christmas.
They warned the third-party sites did comply with regulations because they have a disclaimer admitting they were not affiliated with the DVLA.
However, the DVLA says this service is completely free on the GOV.UK website.
Julie Lennard, DVLA Chief Executive urged drivers to always use the official website when renewing a licence.
She added customers will receive their licence in just days if they use an official service.
Ms Lennard said: “Drivers looking to renew their licence at 70 and over should use our online service which is secure, free of charge, and also the quickest, easiest and way to transact with DVLA.
“Customers usually receive their driving licence in just five days.
“Always remember to always use GOV.UK when using any of DVLA’s many online services.”
The DVLA warns applications from external sites will “not be processed any quicker”.
Many third-party sites appear high up in Google search results which often confuses drivers.
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This means many are inadvertently using the services, believing they are dealing with the DVLA.
These third-party websites charge a fee to pass a driver’s application to the DVLA.
However, they warn these sites are not affiliated with the official services in any way.
Despite charging drivers more for basic free services, the DVLA has previously claimed the sites were not illegal.
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